Terms & Conditions – PHOENIX FARM FRESH PRIVATE LIMITED
Last Updated: November 2025

Welcome to Phoenix Farm Fresh Private Limited. By accessing our website https://phoenixfarmfresh.com/ or making a purchase, you agree to follow the Terms & Conditions outlined below. Please read them carefully before using our services.

1. General Overview

These Terms & Conditions govern the use of our website, products, and services.
By placing an order, browsing the website, or interacting with our brand, you acknowledge that you have read, understood, and accepted these terms.

2. Eligibility

To use our website or place an order:

  • You must be 18 years or older.

  • You must provide accurate and complete information during checkout.

If you are ordering on behalf of another person, you confirm that you are authorized to do so.

3. Product Information

We aim to provide accurate details regarding all products, but:

  • Images may vary slightly from actual products.

  • Organic product availability may change based on season and supply.

  • Prices are subject to change without prior notice.

4. Orders & Payments

  • Orders must be placed only through official channels (website, WhatsApp, or customer service).

  • Payment must be completed at checkout through approved methods.

  • In case of failed or incomplete transactions, orders will not be processed.

  • We reserve the right to cancel any suspicious or fraudulent orders.

5. Delivery Policy

  • Delivery timelines depend on location, availability, and logistics.

  • In case of delays due to weather, strikes, or operational issues, customers will be informed.

  • Customers must provide correct address and contact details to avoid failed deliveries.

6. Return & Refund Policy

Our refund policy applies only if the product delivered is expired or does not meet our promised quality.

Conditions:

  • Product must be sealed and unused.

  • Return must be initiated within 7 days of delivery.

  • Returned items must be sent to our official business address:

📍 Phoenix Farm Fresh Private Limited
Ground Floor, Shop No. 4, Manasa Building,
Nehru Nagar, Belur, Hassan, Karnataka – 573115

Once we receive the product and verify the issue:

  • Refund will be processed to the original payment method within 5–10 working days.

7. User Responsibilities

By using our website, you agree to:

  • Provide accurate personal and delivery details

  • Not misuse or interfere with website operations

  • Not duplicate, copy, or resell any part of the website or content

  • Use the website strictly for lawful purposes

8. Prohibited Activities

Users may NOT:

  • Engage in fraudulent transactions

  • Use bots, scripts, or automation to disrupt services

  • Post harmful, abusive, or offensive content

  • Attempt to hack, damage, or bypass security systems

Violation may lead to account suspension or legal action.

9. Intellectual Property

All content on this website — including logos, text, graphics, images, branding, and product descriptions — is the exclusive property of Phoenix Farm Fresh Private Limited.
Any unauthorized use is strictly prohibited.

10. Third-Party Links

Our website may contain links to external sites (e.g., payment gateways).
We do not control or endorse their content or policies.
Users should review their terms before using third-party services.

11. Limitation of Liability

Phoenix Farm Fresh shall not be responsible for:

  • Delays caused by unforeseen circumstances

  • Damages arising from misuse of the product

  • Losses caused by inaccurate information provided by the customer

Our total liability, if any, shall not exceed the order value paid by the customer.

12. Indemnification

You agree to indemnify and hold Phoenix Farm Fresh harmless against any claims, losses, damages, or expenses arising from:

  • Misuse of our website or products

  • Violation of these Terms & Conditions

  • Breach of laws or third-party rights

13. Modification of Terms

Phoenix Farm Fresh reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Updated terms will be posted on this page.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted according to the laws of India.
Any disputes will fall under the jurisdiction of Hassan District, Karnataka.

15. Contact Us

For any questions or concerns regarding our Terms & Conditions, please contact:

Phoenix Farm Fresh Private Limited
📍 Ground Floor, Shop No. 4, Manasa Building,
Nehru Nagar, Belur, Hassan, Karnataka – 573115
📞 +91 95913 03114
📧 phoenixfarmfresh@gmail.com
🌐 https://phoenixfarmfresh.com/