Shipping Policy – Phoenix Farm Fresh Private Limited

Last Updated: November 2025

At Phoenix Farm Fresh Private Limited, we are committed to delivering your organic products safely, quickly, and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website https://phoenixfarmfresh.com/.

1. Order Processing Time

  • All orders are processed and packed with care to maintain freshness and quality.

  • We dispatch orders within 1–3 working days from the date of purchase.

  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping & Delivery Timeline

  • We ship all orders across India using trusted Indian courier services.

  • Once dispatched, your order will be delivered within 3–10 working days, depending on your location and courier service availability.

  • Remote or rural areas may require additional time.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before you confirm your order.

  • Any promotional free-shipping offers will be applied automatically during checkout.

4. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking ID via SMS or email.

  • You can use this tracking number to monitor your shipment status until delivery.

5. Delivery Attempts

  • Courier partners will make 1–3 delivery attempts.

  • If the customer is unavailable or provides incorrect information, the parcel may be returned to us.

  • Re-delivery may require additional shipping charges.

6. Packaging & Safety

We ensure all products are securely packaged to maintain freshness and prevent damage during transit.

7. Delays & Unforeseen Circumstances

Delivery may be delayed due to factors like:

  • Weather conditions

  • Natural calamities

  • Strikes or government restrictions

  • Logistic delays by courier partners

In such cases, we will keep you informed.

8. Contact Us

For shipping-related questions or support, contact:

PHOENIX FARM FRESH PRIVATE LIMITED
📍 Ground Floor, Shop No. 4, Manasa Building,
Nehru Nagar, Belur, Hassan, Karnataka – 573115
📞 +91 95913 03114
📧 phoenixfarmfresh@gmail.com
🌐 https://phoenixfarmfresh.com/