Return & Refund Policy – PHOENIX FARM FRESH PRIVATE LIMITED
Last Updated: November 2025

At Phoenix Farm Fresh Private Limited, your satisfaction and trust are our top priorities. We strive to deliver fresh, high-quality organic products with every order. However, if you receive a product that does not meet our promised standards, we are happy to assist you with a return or refund in accordance with the policy below.

1. Eligibility for Return & Refund

You are eligible for a return or refund only under the following conditions:

  • The product you received is expired, damaged, or compromised in quality.

  • The product package must be sealed and unused at the time of return.

  • The product must be returned in its original packaging along with the purchase invoice or order details.

  • The return request must be initiated within 7 days of receiving the order.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us via email at phoenixfarmfresh@gmail.com or call us at +91 95913 03114 within 7 days of delivery.

  2. Provide your order number, product details, and reason for return.

  3. Once your request is verified, you will be asked to return the product to the address below:

📍 Return Address:
Phoenix Farm Fresh Private Limited
Ground Floor, Shop No. 4, Manasa Building,
Nehru Nagar, Belur, Hassan, Karnataka – 573115

3. Refund Procedure

  • Once we receive the returned product and verify its condition, we will process your refund.

  • Refunds will be issued to the original source of payment (bank account, UPI, or card used at the time of purchase).

  • Refunds typically take 5–10 working days to reflect in your account, depending on your bank’s processing time.

4. Non-Refundable Situations

Refunds will not be applicable in the following cases:

  • The product has been opened, used, or tampered with.

  • The product was damaged due to improper handling or storage by the customer.

  • The return request is made after 7 days of delivery.

  • Products purchased under special discounts or clearance sales (unless damaged or expired upon delivery).

5. Exchange Policy

Currently, Phoenix Farm Fresh does not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order after your refund is processed.

6. Contact Information

For any queries related to returns, refunds, or product quality, please contact us:

PHOENIX FARM FRESH PRIVATE LIMITED
📍 Ground Floor, Shop No. 4, Manasa Building, Nehru Nagar, Belur, Hassan, Karnataka – 573115
📞 +91 95913 03114
📧 phoenixfarmfresh@gmail.com
🌐 https://phoenixfarmfresh.com/