Privacy Policy – PHOENIX FARM FRESH PRIVATE LIMITED
Last Updated: November 2025

At Phoenix Farm Fresh Private Limited, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website https://phoenixfarmfresh.com/ or use our services.

By accessing our website or making a purchase, you agree to the practices described in this policy.

1. Information We Collect

a) Personal Information

We collect personal details when you place an order, create an account, or contact us:

  • Name

  • Address

  • Email address

  • Mobile number

  • Payment details (processed securely through our payment partners)

b) Automatically Collected Information

When you browse our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and browsing behavior

  • Cookies and tracking data

c) Order & Usage Data

Details related to:

  • Items purchased

  • Delivery preferences

  • Customer service interactions

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate order updates, offers, and service notifications

  • Improve website performance and user experience

  • Provide customer support

  • Enhance product quality and service efficiency

  • Detect fraudulent activity and ensure secure transactions

We do not sell, trade, or rent your personal information to third parties.

3. Sharing of Information

We may share necessary data with:

  • Service providers (delivery partners, payment processors, technical support)

  • Legal authorities, if required for compliance or safety

All partners are required to maintain strict confidentiality and data security.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve browsing experience

  • Remember preferences

  • Analyze website performance

You may disable cookies in your browser settings, but certain website features may not function properly.

5. Data Security

We use secure systems and industry-standard measures to protect your information from unauthorized access, misuse, or loss.
However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal information

  • Update or correct your details

  • Request deletion of your account/data

  • Withdraw consent for marketing communications

To exercise these rights, contact us at phoenixfarmfresh@gmail.com.

7. Third-Party Links

Our website may link to third-party pages (payment gateways, external resources).
We are not responsible for their privacy practices. Users should review their respective policies.

8. Policy Updates

Phoenix Farm Fresh may update this Privacy Policy periodically.
Revised policies will be posted on this page with the updated date.

9. Contact Information

For any privacy-related queries, please contact:

PHOENIX FARM FRESH PRIVATE LIMITED
📍 Ground Floor, Shop No. 4, Manasa Building,
Nehru Nagar, Belur, Hassan, Karnataka – 573115
📞 +91 95913 03114
📧 phoenixfarmfresh@gmail.com
🌐 https://phoenixfarmfresh.com/